User:Wissam srayddeen

Wissam M. Srayddeen DOHA, QATAR, Mobile: +974 55761063, email address: wissam_srayddeen@yahoo.com

OBJECTIVE

To obtain a role in which my experience, knowledge and creativity can be utilize and nurture as well as a resourceful team member.

SPECIALTIES

•	Corporate Strategy Modeling. •	Performance Management- BPM (Strategic, Operational & Individual) •	Balanced Scorecard Development. •	Benchmarking Techniques. •	Strategy Execution. •	Talent Management. •	Operational Efficiency. •	Program and Project Management. •	Quality & Excellence Management. •	RADAR Scoring Matrix. •	DGEP Internal Assessor. •	ISO 9001:2008 QMS Lead Auditor. •	ISO 27001:2005 ISMS Internal Auditor.

EDUCATION

•	LU - Lebanese University o	BA, Business Administration, 2003 •	BTI - Byblos Technical Institute o	BS, Business Computer, 2002 •	ACTUATE – USA o	Certified Performance Management Specialist, Performance Soft Views •	LRQA – LONDON o	Certified Internal Auditor, ISMS- ISO 27001 •	PROCOS – Switzerland o	Certified Performance Management Specialist, STRAT&GO Performance Management Solution. •	University at Albany State University of New York. o	Certified Specialist for Oracle Revenue Systems

EXPERIENCE

Performance and Planning Manager	Position:	Knowledge and Human Development Authority (December -2008 –Present) A.	Performance Management: •	Balanced Scorecard Development, Formulation and Execution. •	 Developed Fully Integrated Performance Management Systems. •	 Strategy Mapping & Strategic Indicators Development & Monitoring •	 Developed Corporate Operational Plans •	 Planned and developed and implemented Programme Management Office (PMO) •	Responsible for Stakeholders’ Satisfaction / Conducting Surveys & Mystery Shoppers Act. •	Strategy Formulation & Execution •	EFQM Model Implementation & Reinforcement •	Building Corporate Operational Capacity (Thinking, Planning & Implementation) •	Conducting Gap Analysis & Providing Strategic Recommendations. •	Projects Management & Trouble Shooting. •	Performance Audit. •	Benchmarking, Integrating, Customization, Simulation, Adaptation.

B.	Business Process Management: •	Business Process Reengineering / Management / Improvement •	Process KPI’s Development, Monitoring & Control •	ISO 9001:2008 Lead Auditor, Performance Audit, EFQM Audit using RADAR. C.	Excellence: •	EFQM Model Implementation & Reinforcement (DGEP preparation / submission doc.) •	 Building Corporate Operational Capacity (Planning & Implementation). •	 Performance Audit, EFQM Audit using RADAR methodology. D.	Project Management: •	 Conducting various kinds of “Gap Analysis” & Providing Strategic Recommendations •	 Projects Management & Trouble Shooting •	Develop full-scale project plans and associated communications documents. •	 Effectively communicate project expectations to team members in a timely and clear fashion. •	 Liaise with project stakeholders on an ongoing basis. •	 Estimate the resources and participants needed to achieve project goals. •	 Draft and submit budget proposals, and recommend subsequent budget changes where necessary. •	 Where required, negotiate with other department managers for the acquisition of required personnel from within the company. •	 Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle. •	 Set and continually manage project expectations with team members and other stakeholders. •	Plan, execute, and finalize projects according to strict deadlines and within budget. •	 Benchmarking, Integrating, Customization, Simulation, Adaptation •	Delegate tasks and responsibilities to appropriate personnel. •	 Identify and resolve issues and conflicts within the project team. •	 Identify and manage project dependencies and critical path. •	 Plan and schedule project timelines and milestones using appropriate tools. •	 Track project milestones and deliverables. •	 Develop and deliver progress reports, proposals, requirements documentation, and presentations. •	 Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. •	 Proactively manage changes in project scope, identify potential crises, and devise contingency plans. •	 Define project success criteria and disseminate them to involved parties throughout project life cycle. E.	Performance Planning: •	Responsible for operational planning for multiple departments within the organization. •	Responsible for operational plans automation for all agencies, departments and units. •	 Responsible for performance review reporting on quarterly basis which reflects the status of the strategic objectives. •	Managed the development of the performance management solution within the organization. •	Accountable for operational performance data analysis every quarter through which Gap Analysis and recommendation were made in order to address challenges that avoid certain targets achievements. •	Responsible for identifying, mapping and documenting ISO 9001 for multiple departments, as well as being a certified Internal Auditor for ISO 27001. •	Engaged in DGEP project in the organization by supporting the project team and the management in writing and finalizing the submission document for DGEP Award in 2009. •	Accountable for the Strategic Indicators data mining, analysis and reporting on monthly and quarterly basis by producing a comprehensive report which shows the trend and the current status. •	 Responsible for KPIs identification for the strategic objectives, initiatives and ISO processes, as well as the reporting process for Social Sector Committee KPIs for Dubai Executive Council. •	Conducted several workshops on processes KPIs measurement and reporting. •	A member in the Task Force Team for ISO 27001, to perform internal audit related to information security management System.

F.	Research Papers Published: •	Organizational Strategic KPIs Identifications •	Implementation Framework for organizational Strategic KPIs. •	Performance Reporting Tool for organizational Strategic KPIs including (Data collection, data arrangement and inference, data analysis & evaluation and performance reporting). •	SLAs Framework (Service Level Agreements for Shared Services). •	SLAs Measurement and monitoring Tools.

Performance Management Consultant	Position:	Team Power International (August - 2006 – December-2008) A.	Project Management: •	Head of the Implementation team in "Strat & Go" Department. •	Responsible for the design, development, and automation of Excellence Enablers and Results through which clients can do self evaluation to carry out DGEP, EFQM, DQA, or H.H. Sheikh Khalifa Excellence Award. •	Managing new projects related to performance Management: Balanced Scorecard, Performance Auditing, and Performance Results related to H.H. Mohammad Ben Rashid Excellence Award. •	Delegate tasks and responsibilities to appropriate personnel. •	 Identify and resolve issues and conflicts within the project team. •	 Identify and manage project dependencies and critical path. •	 Plan and schedule project timelines and milestones using appropriate tools. •	 Track project milestones and deliverables. •	 Develop and deliver progress reports, proposals, requirements documentation, and presentations. •	 Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. •	 Proactively manage changes in project scope, identify potential crises, and devise contingency plans. •	 Define project success criteria and disseminate them to involved parties throughout project life cycle. B.	Performance Management: •	Responsible for defining all KPIs and Measures Customer Care for all Federal and none Federal Departments in UAE as a part of a Project for the Ministry of Presidential Affairs. •	Responsible for defining and building all KPIs, Measures and Initiatives as per the Balanced Scorecard perspectives or customized frameworks for many government and none Government organizations •	Responsible for Performance Auditing, Performance Results for Dubai Land Department who achieved in May 2008, 6 Awards in the concerned category. •	Responsible for Performance Auditing, Performance Results for Ministry of Finance. •	Responsible for carrying out the Performance Guide after designing the performance cards for Ministry of Finance. •	Involved in Mystery Shopping Projects for Government Departments in UAE. •	Responsible for implementing the Pilot of Performance Management Solution for Dubai Municipality. •	Responsible for building the Performance Management Framework, implementing the automation Software "Strat&Go", Training and TQA for DP World. •	Responsible for managing the scorecards for new business development, by defining Strategic Objectives and KPIs for different organization and Government Departments. •	Being a member in building the Balanced Scorecard for different organization and Government Departments.

Performance Management Specialist	Position:	        EU Partners FZE (November - 2004 – August - 2006)

•	Consulting services – providing advice to improve the definition, communication and achievement of performance objectives at strategic, operational and individual level •	 Solutions – developing and implementing best practice organizational performance management processes and systems, such as the Balanced Scorecard to drive sustainable results. •	Training – delivering performance management training to improve the understanding of performance at conceptual level and develop technical skills in related processes/systems, from measure/KPI selection to Balanced Scorecard implementations. •	A team member in defining and building the scorecards of different organizations: o	The Executive Council of Dubai Government. o	Dubai Municipality. o	Dubai Civil Aviation. o	Dubai Airport Free Zone. o	Dubai Tourism Commerce Marketing. o	MASAFI o	Finance House. o	VOLTAS. •	Customization of scorecard/dashboard solutions in functional areas y implementing performanceSoft Views a performance management solution to support the strategy execution.

Admin & Performance Officer	Position:	EMITAC (March-2003 – November - 2004)

•	Maintaining the invoicing procedures for clients on behalf of Avanza Solutions and S2M Technologies the subsidiaries for Emitac. •	Responsible for keeping financial records for both Avanza Solutions and S2M in terms of balance sheets and clients payments for projects implemented. •	Responsible for human resources records including individual performance of staff. •	Supervising internal projects monitoring. •	Supervising the accounting and finance processes and procedures for high performance delivery. •	Dealing with Complex Queries and Complaints on the telephone, email and in person. •	Responsible for financial status and petty Cash reporting to CEO. •	Supervising the attendance and maintaining the within Avanza Solutions and S2M Technologies the subsidiaries for Emitac. •	Organizing Office Maintenance and Repair Work. •	Supervising the Implementation of New Office Systems. •	Arranging for health and safety equipment in terms of testing on regular basis. •	Responsible for measuring the performance of the admin unit. •	Maintaining the status of Admin unit KPIs based on the company Balanced Scorecard. •	Responsible for addressing performance gaps in Admin unit through certain corrective actions.

TRAINING

•	ISO / TQM by BUREAU VERITAS •	Integrated Management Systems •	Advanced Strategy Formulation •	Balanced Scorecard. •	Project Management. •	Personality Dimension - Efficient Staff behaviors and dealing with different personalities.

COMPUTER SKILLS

•	Microsoft Office, MS Project, MS Visio, EPM Live •	Performance Management Solutions (PBviews, Strat&Go). •	BPM Tools (ARIS). •	ِِAnalyzing and Developing programs depending on specific business processes and workflows.

LANGUAGES

Fluent in English and Arabic

PERSONAL DATA

Date of Birth  :   13-06-1980 Nationality     :    Lebanese Marital Status :  Married