Minimizing Hard Disk Drive Failure and Data Loss/Self-Monitoring, Analysis, and Reporting Technology

Self-Monitoring, Analysis, and Reporting Technology, or S.M.A.R.T., is a monitoring system for computer hard disks to detect and report on various indicators of reliability, in the hope of anticipating failures.

Background
Fundamentally, hard drives can suffer one of two classes of failures:
 * Predictable ones, when some failure modes, especially mechanical wear and aging, happen gradually over time. A monitoring device can detect these, much as a temperature dial on the dashboard of an automobile can warn a driver — before serious damage occurs — that the engine has started to overheat.
 * Unpredictable ones, when other failures may occur suddenly and unpredictably, such as an electronic component failing.

Mechanical failures, which are usually predictable failures, account for 60 percent of drive failure. The purpose of S.M.A.R.T. is to warn a user or system administrator of impending drive failure while time remains to take preventative action — such as copying the data to a replacement device. Approximately 30% of failures can be predicted by S.M.A.R.T. Work at Google on over 100,000 drives has shown little overall predictive value of S.M.A.R.T. status as a whole, but that certain sub-categories of information S.M.A.R.T. implementations might track do correlate with actual failure rates - specifically that following the first scan error, drives are 39 times more likely to fail within 60 days than drives with no such errors and first errors in reallocations, offline reallocations, and probational counts are also strongly correlated to higher failure probabilities.

Pctechguide's page on S.M.A.R.T. (2003) comments that the technology has gone through three phases:
 * "In its original incarnation SMART provided failure prediction by monitoring certain online hard drive activities. A subsequent version improved failure prediction by adding an automatic off-line read scan to monitor additional operations. The latest SMART III technology not only monitors hard drive activities but adds failure prevention by attempting to detect and repair sector errors. Also, whilst earlier versions of the technology only monitored hard drive activity for data that was retrieved by the operating system, SMART III tests all data and all sectors of a drive by using off-line data collection to confirm the drive's health during periods of inactivity."

SMART Information
The technical documentation for SMART is in the AT Attachment standard.

The most basic information that SMART provides is the SMART status. It provides only two values, "threshold not exceeded" or "threshold exceeded". Often these are represented as "drive OK" or "drive fail" respectively. A "threshold exceeded" value is intended to indicate that there is a relatively high probability that the drive will not be able to honor its specification in the future: that is, it's "about to fail". The predicted failure may be catastrophic or may be something as subtle as inability to write to certain sectors or slower performance than the manufacturer's minimum.

The SMART status does not necessarily indicate the drive's reliability now or in the past. If the drive has already failed catastrophically, the SMART status may be inaccessible. If the drive was experiencing problems in the past, but now the sensors indicate that the problems no longer exist, the SMART status may indicate the drive is OK, depending on the manufacturer's programming.

The inability to read some sectors is not always an indication that the drive is about to fail; one way that unreadable sectors can be created even when the drive is functioning within specification is if the power fails while the drive is writing. Even if the physical disk is damaged in one location so that a sector is unreadable, the disk may be able to use spare space to replace the bad area so that the sector can be overwritten.

More detail on the health of the drive may be obtained by examining the SMART Attributes. SMART Attributes were included in some drafts of the ATA standard but were removed before the standard became final. The meaning and interpretation of the attributes varies between manufacturers and is sometimes considered a trade secret by the manufacturer. Attributes are discussed further below.

Drives with SMART may optionally support a number of 'logs'. The error log records information about the most recent errors that the drive has reported back to the host computer. Examining this log may help to determine whether computer problems are disk-related or caused by something else.

A drive supporting SMART may optionally support a number of self-test or maintenance routines, and the results of the tests are kept in the self-test log. The self-test routines can be efficiently used to detect any unreadable sectors on the disk so that they may be restored from backup (for example, from other disks in a RAID). This helps to reduce the risk of a situation where one sector on a disk becomes unreadable, then the backup is damaged, and the data is lost forever.

Standards and implementation
Many motherboards will display a warning message when a disk drive approaches failure. Although an industry standard among most major hard drive manufacturers, there are some remaining issues and much proprietary "secret knowledge" held by individual manufacturers as to their specific approach. As a result, S.M.A.R.T. is not always implemented correctly on many computer platforms due to the absence of industry-wide software & hardware standards for S.M.A.R.T. data interchange.

From a legal perspective, the term "S.M.A.R.T." refers only to a signaling method between internal disk drive electromechanical sensors and the host computer — thus a disk drive manufacturer could include a sensor for just one physical attribute and then advertise the product as S.M.A.R.T. compatible. For example, a drive manufacturer might claim to support S.M.A.R.T. but not include a temperature sensor, which the customer might reasonably expect to be present.

Some S.M.A.R.T.-enabled motherboards and related software may not communicate with certain S.M.A.R.T.-capable drives, depending on the type of interface. Few external drives connected via USB and Firewire correctly send S.M.A.R.T. data over those interfaces. With so many ways to connect a hard drive (e.g. SCSI, Fibre Channel, ATA, SATA, SAS, SSA) it's difficult to predict whether S.M.A.R.T. reports will function correctly.

Even on hard drives and interfaces that support it, S.M.A.R.T. data may not be reported correctly to the computer's operating system. Some disk controllers can duplicate all write operations on a secondary "backup" drive in real-time. This feature is known as "RAID mirroring". However, many programs which are designed to analyze changes in drive behavior and relay S.M.A.R.T. alerts to the operator do not function when a computer system is configured for RAID support, usually because under normal RAID array operational conditions, the computer may not be permitted to 'see' (or directly access) individual physical drives, but only logical volumes, by the RAID array subsystem.

On the Windows platform, many programs designed to monitor and report S.M.A.R.T. information will only function under an administrator account. At present S.M.A.R.T. is implemented individually by manufacturers, and while some aspects are standardized for compatibility, others are not.

One of the other fundamental problems with S.M.A.R.T is that it slows performance and for this reason it is disabled by default in many motherboard BIOSes.

Attributes
Each drive manufacturer defines a set of attributes and selects threshold values which attributes should not go below under normal operation. Attribute values can range from 1 to 253 (1 representing the worst case and 253 representing the best). Depending on the manufacturer, a value of 100 or 200 will often be chosen as the "normal" value. Manufacturers that have supported one or more S.M.A.R.T. attributes in various products include: Samsung, Seagate, IBM (Hitachi), Fujitsu, Maxtor, Western Digital. These manufacturers do not necessarily agree on precise attribute definitions and measurement units; therefore the following list should be regarded as a general reference only. Note that the attribute values are always mapped to the range of 1 to 253 in a way that means higher values are better. For example, the "Reallocated Sectors Count" attribute value decreases as the number of reallocated sectors increases. In this case, the attribute's raw value will often indicate the actual number of sectors that were reallocated, although vendors are in no way required to adhere to this convention.

Threshold Exceeds Condition
Threshold Exceeds Condition (TEC) is a supposed date when a critical drive statistic attribute will achieves its threshold value. When Drive Health software reports a "Nearest T.E.C." it should be considered as a "Failure date".

Prognosis of this date is based on the factor "Speed of attribute change"; how many points each month the value is decreasing/increasing. This factor is calculated automatically at any change of S.M.A.R.T. attributes for each attribute individually. Note that TEC dates are not guarantees; hard drives can and will either last much longer or fail much sooner than the date given by a TEC.

Software
Various operating-system specific software can extend the users ability to monitor disk drive conditions through the S.M.A.R.T. interface and predict when a failure is likely to occur by logging deviations in attribute values. This software may also possess the capability to distinguish between gradual degradation over time (representing normal wear) and a sudden change (which may indicate a more serious problem).


 * S.M.A.R.T site; links to several SMART tools.
 * smartmontools — open-source for Linux, Mac OS X / Darwin, FreeBSD, NetBSD, OpenBSD, Solaris, Darwin, OS/2, Windows (native) and Cygwin.
 * SMARTReporter — $5.99 for Macintosh, no longer open source.
 * HDTune freeware diagnostic utility for Windows.
 * ActiveSMART commercial software for Windows.