Managing enterprises with advanced ICT

Introduction
The purpose of this wikibook is to explain basic terms from the fields: informatics, information systems, system analysis, information technologies. Its primary learning objective is to prepare a student (a future manager) to assess, analyze, select, acquire, manage and maintain an information system for his/her company.

The target group of these selected chapters are students of management study programmes of business schools or applied science faculties.

Basic terms

 * A manager who want to manage their company with the support of information technologies should be familiar with basic terms such as:
 * Information system
 * Information technology
 * Information and communications technology
 * Enterprise software
 * Application software
 * Web application
 * Mobile application

Software and business models

 * A manager is often confronted which type of software to use. Which is better, proprietary or open-source?
 * See more:
 * Proprietary software
 * Open-source software
 * Outsourcing IT-related services is often a good choice for a manager, especially if there is no IT department within the company.
 * See more:
 * Managed services
 * Managed services

Types of information systems:

 * Each part of a company requires different type of an information system. The most common types of information systems are:
 * Management information system
 * Enterprise resource planning
 * Document management system
 * Customer relationship management
 * Human resource management system
 * Business intelligence
 * Business process management

Data & computing

 * When it comes to acquiring a software and hardware, a manager should decide whether to build their own IT / data center or lease already established one:
 * Cloud computing
 * Data center

IT strategy & processes

 * A manager's primary responsibility is to establish a technology strategy for their organization:
 * Technology strategy
 * A modern company includes IT related activities and services such as Service desk, Incident management and similar. A set of good practices was developed and it can be reused also for your organization:
 * ITIL
 * ITIL

Business & requirements analysis

 * Requirements gathering and analysis is one of the first steps of the company's digital transformation:
 * Requirements analysis
 * Software requirements specification

Business continuity and IT Security

 * A manager's primary responsibility is to ensure the company's continuous delivery of products or services at pre-defined acceptable levels following a disruptive incident:
 * Business continuity
 * Protecting computer systems from information disclosure, theft or damage:
 * Computer security
 * Computer security