Handbook of Management Scales/Top management commitment

Description
Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

 * Top-level managers view quality as being more important than cost.
 * Top-level managers view quality as being more important than meeting product schedules.
 * Our performance evaluation by the top-level management depends heavily on quality.
 * Top-level managers allocate adequate resources toward efforts to improve quality.
 * We have clear quality goals identified by top-level managers.
 * At company-wide meetings top-level managers often discuss the importance of quality.

Source

 * Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.

Related Scales

 * Executive commitment