Handbook of Management Scales/Switching costs

Items

 * When the contract with an application service provider is terminated, we can easily transfer to another provider.
 * When the contract with an application service provider is terminated, we can easily manage the IT infrastructure ourselves.
 * Once my firm is using application services, it is difficult to get rid of them. (reverse coded)

Source

 * Verwaal et al. (2009): Value Creation and Value Claiming in Strategic Outsourcing Decisions: A Resource Contingency Perspective. Journal of Management, Vol. 35, No. 2, pp. 420-444.

Related Scales

 * Asset specificity
 * Specific assets