Handbook of Management Scales/Supplier quality management

Description
Eight quality management practices were identiﬁed by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items

 * Extent to which long-term relationships are offered to suppliers. (0.56)
 * Reduction in the number of suppliers since implementing just-in-time purchasing and/or total quality management. (0.61)
 * Extent to which suppliers are evaluated according to quality, delivery performance, and price, in that order. (0.75)
 * Extent to which suppliers are selected based on quality rather than price or delivery schedule. (0.75)
 * Thoroughness of your organization’s supplier rating system. (0.74)
 * Involvement of the supplier in your product/service development process. (0.64)

Items 1, 4–6 were adapted from Saraph et al. (1989); items 2 and 3 were developed by Kaynak (1997).

Source

 * Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.

Related Scales

 * Supplier development
 * Supplier evaluation systems

Description
Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items
Answer with respect to a critical component of the primary product.


 * Quality is a more important criterion than price in selecting suppliers of the major component.
 * Our supplier rating system considers the supplier’s engineering capability.
 * Our supplier rating system considers the supplier’s financial stability.
 * Our supplier rating system considers the supplier’s delivery performance.
 * We provide technical assistance to our suppliers of this component.
 * We are more interested in developing a long-term relationship with these suppliers than reducing prices.

Source

 * Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.

Related Scales

 * Supplier development
 * Supplier evaluation systems