Handbook of Management Scales/Retention

Description
The scale has previously been used by Homburg et al. (2003) and Cahill (2006).

Items

 * We will continue using this logistics service provider (LSP) in the future.
 * Right now, we intend to extend existing contracts with this LSP when they expire.
 * If we knew then what we know now, we would again select this LSP.

Source

 * Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.