Handbook of Management Scales/Referral

Description
The scale has previously been used by Price/Arnould (1999) and Cahill (2006).

Items

 * I often mention this logistics service provider (LSP) to my co-workers in a positive way.
 * I often recommend this LSP to persons outside my company.
 * We often recommend this LSP.

Source

 * Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.