Handbook of Management Scales/Quality leadership

Items

 * All major department heads within our plant accept their responsibility for quality.
 * Plant management provides personal leadership for quality products and quality improvement.
 * The top priority is evaluating plant management in quality performance.
 * All major department heads within our plant work towards encouraging just-in-time production.
 * Our top management strongly encourages employee involvement in the production process.

Source

 * Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.

Related Scales

 * Management leadership