Handbook of Management Scales/Quality improvement rewards

Items

 * Workers are rewarded for quality improvement.
 * Supervisors are rewarded for quality improvement.
 * If I improve quality, management will reward me.
 * We pay a group incentive for quality improvement ideas.
 * Our plant has an annual bonus system based on plant productivity.
 * Nonfinancial incentives, such as jackets, coffee cups, etc., are used to reward quality improvement.

Source

 * Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.