Handbook of Management Scales/Quality data and reporting

Description
Eight quality management practices were identiﬁed by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items

 * Availability of quality data (error rates, defect rates, scrap, defects, etc.). (0.80)
 * Timeliness of the quality data. (0.84)
 * Extent to which quality data (cost of quality, defects, errors, scrap, etc.) are used as tools to manage quality. (0.91)
 * Availability of procedures to ensure the reliability and improvement of data gathering. (0.76)

Items 1–3 were adapted from Saraph et al. (1989); item 4 was adapted from Black and Porter (1996).

Source

 * Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.