Handbook of Management Scales/Offline store layout

Items
The construct was measured using 7 points semantic-differentials.


 * Unorganized layout - well organized layout
 * Crowded shopping - spacious shopping
 * Messy - neat

Source

 * Verhagen/van Dolen (2009): Online purchase intentions: A multi-channel store image perspective. Information & Management, Vol. 46, No. 2, pp. 77–82.