Handbook of Management Scales/Obedience

Description
The authors reconceptualize organizational citizenship behavior (OCB) in terms of civic citizenship and propose a new OCB measurement. It uses five categories of citizenship: loyalty, obedience, social participation, advocacy participation, and functional participation. Based on data from 950 employees, support is found for the measurement's construct validity.

Definition
Organizational citizenship can be conceptualized as a global concept that includes all positive organizationally relevant behaviors of individual organization members.

Obedience is understood as respect for the rules and policies of an organization and willingness to expand appropriate effort on its behalf.

Items

 * Rarely wastes times while at work. (0.66)
 * Produces as much as capable of at all times. (0.64)
 * Always come to work on time. (0.60)
 * Regardless of circumstances, produces highest quality work. (0.55)
 * Does not meet all deadlines set by organization (R). (0.53)
 * Is mentally alert and ready to work when arrives at work. (0.53)
 * Follows work rules and instructions with extreme care. (0.52)
 * Sometimes wastes organizational resources (R). (0.52)
 * Keeps work area clean and neat. (0.50)
 * Sometimes misses work for no good reason (R). (0.39)

Source

 * Van Dyne, Graham & Dienesch (1994): Organizational Citizenship Behavior: Construct Redefinition, Measurement, and Validation. Academy of Management Journal, Vol. 37, No. 4, pp. 765–802

Comments
The factor loadings of most of the items were below 0.60 and, thus, relatively low.