Handbook of Management Scales/Internet quality

Items
All Scales rated from 1 (strongly disagree) to 7 (strongly agree) except where noted.


 * Grocer X has a sufficient range of product choices (I can get what I want).
 * The products are the same quality as I can get in the store.
 * The number of substitutions or out of stock items is reasonable.

Source

 * Boyer/Frohlich (2006): Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments. Production and Operations Management, Vol. 15, No. 2, pp. 229–242.