Handbook of Management Scales/Interfunctional design process

Items

 * Direct labor employees are involved to a great extent (on teams or consulted) before introducing new products or making product changes.
 * Manufacturing engineers are involved to a great extent before the introduction of new products.
 * There is little involvement of manufacturing and quality people in the early design of products, before they reach the plant.
 * We work in teams, with members from a variety of areas (marketing, manufacturing, etc.) to introduce new products.

Source

 * Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.

Related Scales

 * Cross-functional product design