Handbook of Management Scales/Feedback

Items

 * Charts showing defect rates are posted on the shop floor.
 * Charts showing schedule compliance are posted on the shop floor.
 * Charts plotting the frequency of machine breakdowns are posted on the shop floor.
 * I am never told whether I am doing a good job. (r)
 * Information on quality performance is readily available to employees.
 * Information on productivity is readily available to employees.
 * My manager never comments about the quality of my work. (r)

Source

 * Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.

Related Scales

 * Utility