Handbook of Management Scales/Employee relations

Description
Eight quality management practices were identiﬁed by the authors: customer focus, employee relations, management leadership, process management, product/service design, quality data and reporting, supplier quality management, and training.

Items

 * Amount of feedback provided to employees on their quality performance. (0.84)
 * Degree of participation in quality decisions by hourly/nonsupervisory employees. (0.88)
 * Extent to which building quality awareness among employees is ongoing. (0.87)
 * Extent to which employees are recognized for superior quality performance. (0.75)

All items were adapted from Saraph et al. (1989).

Source

 * Kaynak/Hartley (2008): A replication and extension of quality management into the supply chain. Journal of Operations Management, Vol. 26, No. 4, pp. 468–489.