Handbook of Management Scales/Employee involvement

Description
The research takes a step toward clarifying the concept of lean production and develops and validates a multi-dimensional measure of lean production. The 10 distinct dimensions of a lean system are continuous flow, customer involvement, employee involvement, JIT delivery by suppliers, pull, set up time reduction, statistical process control, supplier development, supplier feedback, and total productive/preventive maintenance.

Definition
Lean production is an integrated socio-technical system whose main objective is to eliminate waste by concurrently reducing or minimizing supplier, customer, and internal variability. This dimension of lean production is about the employees’ role in problem solving, and their cross functional character.

Items
Please indicate the extent of implementation of each of the following practices in your plant. (1) no implementation; (2) little implementation; (3) some implementation; (4) extensive implementation; (5) complete implementation.


 * Shop-floor employees are key to problem solving teams
 * Shop-floor employees drive suggestion programs
 * Shop-floor employees lead product/process improvement efforts
 * Shop-floor employees undergo cross functional training

Source

 * Shah/Ward (2007): "Deﬁning and developing measures of lean production". Journal of Operations Management, Vol. 25, No. 4, pp. 785-805,.

Related Scales

 * Organization-based self-esteem

Description
Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

 * Cross-functional teams are often used.
 * All employee suggestions are evaluated.
 * Most employee suggestions are implemented.

Source

 * Ahire, et al. (1996): "Development and Validation of TQM Implementation Constructs". Decision Sciences, Vol. 27, No. 1, pp. 23-56,.

Related Scales

 * Leadership involvement in quality