Handbook of Management Scales/Contractual completeness

Items

 * We developed an incentive contract with well defined performance reward and penalty clauses.
 * Performance objectives were clearly set forth in the contract.
 * The contract uncluded clauses intended to make switching or re-internalizing the activity easier should the relationship fail.
 * A cross-functional team was involved in contract development and approval.
 * The contract clearly defined a dispute resolution process.
 * All service requirements included in the base pricing were clearly understood by all contract stakeholders.

Source

 * Handley/Benton (2009): Unlocking the business outsourcing process model. Journal of Operations Management, Vol. 27, No. 5, pp. 344–361.