Handbook of Management Scales/Communication

Description
Three relational competencies were identified: communication, cooperation and integration.

Definition
Communication refers to the flow of explicit information (Modi/Mabert, 2007) and includes the formal as well as informal sharing of meaningful and timely information (Anderson/Narus, 1990).

Items
To what extent do the statements apply to the relationship of your company with your suppliers and customers? (1 – strongly disagree; 7 – strongly agree):


 * We provide each other with any information that might help us. (0.65)
 * Exchange of information takes place frequently and in a timely manner. (0.83)
 * We keep each other informed about events or changes that may affect the other party. (0.75)
 * We give each other feedback about our performance. (0.70)

Source

 * Wieland/Wallenburg (2013): The Influence of Relational Competencies on Supply Chain Resilience: A Relational View. International Journal of Physical Distribution & Logistics Management, Vol. 42, No. 4, pp. 300-320. Adapted from Chen et al. (2004).

Related Scales

 * Cooperation
 * Integration

Description
The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.

Items

 * We share sensitive information (financial, production, design, research, and/or competition). (0.52)
 * Suppliers are provided with any information that might help them. (0.68)
 * Exchange of information takes place frequently, informally and/or in a timely manner. (0.74)
 * We keep each other informed about events or changes that may affect the other party. (0.67)
 * We have frequent face-to-face planning/communication. (0.56)

Source

 * Chen/Paulraj (2004): Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, Vol. 22, No. 2, pp. 119–150