Handbook of Management Scales/Buyer operational performance

Description
The authors identify key constructs related to supply chain management. Based on a systematic instrument develop process, they develop a set of reliable, valid, and unidimensional measurement scales.

Items

 * Volume flexibility (0.37)
 * Delivery speed (0.49)
 * Delivery reliability/dependability (0.56)
 * Product conformance to specifications (0.80)
 * Cost (0.38)
 * Rapid confirmation of customer orders (0.78)
 * Rapid handling of customer complaints (0.76)
 * Customer satisfaction (0.61)

Source

 * Chen/Paulraj (2004): Towards a theory of supply chain management: the constructs and measurements. Journal of Operations Management, Vol. 22, No. 2, pp. 119–150

Comments
Some items seem to be formative rather than reflective.