Handbook of Management Scales/Buyer's knowledge of supplier's past performance

Definition
A supplier’s operational performance refers to the combination of product development efficiency, process improvements, quality conformity, and short lead time (Womack et al., 1990). (For simplicity, the authors refer to this as performance.)

Items

 * Our partner has a good grasp of our product-design performance.
 * Our partner has a good grasp of our process-design performance.
 * Our partner has a good grasp of our product-quality performance.
 * Our partner has a good estimate of the cost of the components/products we manufacture.

Source

 * Kotabe et al. (2002): Gaining from Vertical Partnerships: Knowledge Transfer, Relationship Duration, and Supplier Performance Improvement in the U.S. and Japanese Automotive Industries. Strategic Management Journal, Vol. 24, No. 4, pp. 293–316

Comments
Based on the definition, the items can be interpreted as formative; for example, certain dimensions of performance (e.g., ecological performance) are missing.

Related Scales

 * See various performance-related scales in the Handbook of Management Scales.