Handbook of Management Scales/Benevolence

Description
Three facets of trustworthiness were measured based on scales designed by Mayer/Davis (1999) to assess the ability, benevolence, and integrity of a supervisor. The Likert-type scale ranged from 1 (strongly disagree) to 5 (strongly agree).

Definition
Benevolence reflects the sense that the trustee wants to “do good” to the truster, with “doing good” including concepts such as being caring and open.

Items

 * My supervisor is very concerned about my welfare.
 * My needs and desires are very important to my supervisor.
 * My supervisor would not knowingly do anything to hurt me.
 * My supervisor really looks out for what is important to me.
 * My supervisor will go out of his/her way to help me.

Source

 * Colquitt/Rodell (2011): Justice, trust, and trustworthiness: A longitudinal analysis integrating three theoretical perspectives. Academy of Management Journal, Vol. 54, No. 6, pp. 1183–1206

Related Scales

 * Ability
 * Integrity
 * Trust

Items

 * When making important decisions, our supply chain members are concerned about our welfare.
 * When we share our problems with our supply chain members, we know they will respond with understanding.
 * In the future we can count on our supply chain members to consider how their decisions and actions will affect us.
 * When it comes to things that are important to us, we can depend on our supply chain members' support.

Source

 * Min/Mentzer (2004): Developing and measuring supply chain management concepts. Journal of Business Logistics, Vol. 25, No. 1, pp. 63-99.