GFI Software/GFI WebMonitor

http://www.gfi.com

GFI WebMonitor is a comprehensive monitoring solution that enables users to monitor and control web traffic activity (browsing and file downloads) in real-time. It also enables administrators to block active web connections as well as scan web traffic for malicious activity including viruses, trojans, spyware and phishing.

Aim
The aim of this book is to provide access to important information that can help users make the best use of GFI WebMonitor. Wikibookians are therefore encouraged to update this content and/or send feedback, ideas and comments on how this documentation can be further improved via the wiki discussion board, GFI Forums, or by sending an email to documentation@gfi.com.

All feedback is welcome! Please contribute your topics with the above principles in mind.

Introduction
GFI WebMonitor is a web security and internet access control software that allows administrators to monitor employees' web browsing activities and ensure that any files downloaded are free of viruses and other malware.

GFI WebMonitor is available in the following three editions:


 * WebFilter Edition - Increases productivity with Web Filtering and Web Browsing policies. Helps to optimize bandwidth use with Streaming Media policies and website categorization features. Additionally, Web Reputation Index and ThreatTrack help lower incidence of attacks and infringements.


 * WebSecurity Edition - Provides a high degree of web security using combined tools that help mitigate phishing, malware, trojans and virus attacks. This is achieved through the built-in download control module and multiple anti-virus and anti-spyware engines.


 * Unified Protection Edition - Provides all the features of the WebFilter Edition and the WebSecurity Edition in a single package.

How does GFI WebMonitor work?
For more information on GFI WebMonitor, refer to About GFI WebMonitor

GFI WebMonitor versions
GFI WebMonitor is available in the following versions:
 * GFI WebMonitor Standalone: This version allows administrators to monitor and control web-traffic activity on networks that do not have a web-proxy deployed. This version comes with a built-in web proxy and can be installed as a gateway or as a proxy server. To deploy GFI WebMonitor in Gateway mode, two network interface cards are required. To deploy GFI WebMonitor in Proxy Server mode, a router that supports traffic forwarding and port blocking is required.
 * GFI WebMonitor for ISA/TMG: This version allows administrators to monitor and control web-traffic activity on networks that are running Microsoft ISA/TMG web proxy.

Administrator Guide for GFI WebMonitor Standalone
The aim of the GFI WebMonitor Administrator Guide is to help you install and configure GFI WebMonitor in Gateway mode or Simple Proxy mode on your network. It describes: The following link enables you to browse GFI WebMontor Administrator Guide: Use the Get Started page to find the information you need about GFI WebMonitor.
 * The different environments supported by GFI WebMonitor.
 * How to install and configure GFI WebMonitor in Gateway mode or Simple Proxy mode.
 * Post-installation actions required to start monitoring your Internet traffic.
 * Details overview of the Monitoring Dashboards.
 * How to configure Policies in GFI WebMonitor.
 * How to achieve results with your GFI WebMonitor installation.
 * Troubleshooting common issues.

GFI WebMonitor Administrator Guide for ISA and TMG
The aim of the GFI WebMonitor Administrator Guide is to help you use and configure GFI WebMonitor when installed as an Add-on to Microsoft ISA/TMG. It describes:
 * How to use GFI WebMonitor dashboard.
 * How to monitor internet activity.
 * How to configure WebFilter and WebSecurity editions.
 * How to configure GFI WebMontor Quarantine.
 * Troubleshooting information on common issues.

The following link enables you to browse GFI WebMontor Administrator Guide for ISA/TMG: Use the Get Started page to find the information you need about GFI WebMonitor.

Troubleshooting
This section explains how to resolve any issues encountered during installation of GFI WebMonitor. The main sources of information available to solve these issues are:
 * The Administrator Guide
 * Download product manuals from www.gfi.com


 * GFI SkyNet articles
 * GFI maintains a comprehensive knowledge base repository, which includes answers to the most common problems. GFI SkyNet always has the most up-to-date listing of technical support questions and patches. In case that the information in this guide does not solve your problems, next refer to GFI SkyNet by visiting: http://kbase.gfi.com/.


 * Web forum
 * User to user technical support is available via the web forum. The forum can be found at http://forums.gfi.com/.


 * Contacting GFI Technical Support
 * If you still cannot solve issues with the software, contact the GFI Technical Support team by filling in an online support request form or by phone.
 * Online: Fill out the support request form on: http://support.gfi.com/supportrequestform.asp. Follow the instructions on this page closely to submit your support request.
 * Phone: To obtain the correct technical support phone number for your region please visit http://www.gfi.com/company/contact.htm.
 * NOTE: Before you contact our Technical Support team, please have your Customer ID available. Your Customer ID is the online account number that is assigned to you when you first register your license keys in our Customer Area at https://customers.gfi.com/login.aspx.
 * GFI support will answer your query within 24 hours or less, depending on your time zone.