Development Cooperation Handbook/Guidelines/Four Basic Steps for Resolving Conflict

When you are in a conflict situation, there are four steps you can follow to more easily navigate the resolution process.


 * 1) Step 1:   Share your Perceptions.  Tell the other person what happened.  Explain, don’t blame.  Just state the facts.
 * 2) Step 2:   Explain Ramifications.  Tell the other person how you feel about what happened.
 * 3) Step 3:   Establish Fresh Ground.  Tell the other person what you would like to have happen in the future or how you would like the situation to be different.
 * 4) Step 4:   Ask & Listen.   Ask the other person to share her/his experience and listen attentively.

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