CAT-Tools/DéjàVu X/deal with USB dongle problems

What to do when the USB dongle is not detected by Déjà Vu, even though it is plugged in the computer.


 * 1) Unplug the dongle.
 * 2) Run setupdrv.exe (in the Déjà Vu folder; by default: C:\Program Files\DejaVu).+
 * 3) Turn off the computer.
 * 4) Plug the dongle.
 * 5) Start the computer.
 * 6) Let Windows install the software required by the dongle.
 * 7) Run Déjà Vu.

+ In the case of DVX, the folder you want is C:\Program Files\ATRIL\Deja Vu X\Dongle.

If Déjà Vu continues to run in demo mode, run ddlook.exe (located in your Déjà Vu folder) and send to support@atril.com what this program reports, including any extended error messages.