CAT-Tools/DéjàVu X/Dongle not detected

Added: Unknown

Reported by: Unknown user.

Version: Unknown

System: Unknown

Description: The USB dongle is not detected by Déjà Vu, even though it is plugged in the computer.

Reproduction: Can the issue be reproduced? Can it be reproduced on different systems? This is very important to establish a pattern.

Workaround:


 * 1) Disconnect your dongle.
 * 2) Click on the menu option Start->Run, and in the ensuing textbox type: "C:\Program Files\ATRIL\Deja Vu X\Dongle\setupdrv.exe" /u +
 * 3) Reboot.
 * 4) Download the dongle driver installer from here.
 * 5) Extract the installer, and copy it to this folder: "C:\Program Files\ATRIL\Deja Vu X\Dongle\" +
 * 6) Install the drivers. To do so, open Start menu, click on Run and enter and execute the following line for USB dongle:
 * 7) "C:\Program Files\ATRIL\Deja Vu X\Dongle\setupdrv.exe" +
 * 8) Or this line for a parallel port dongle: "C:\Program Files\ATRIL\Deja Vu X\Dongle\setupdrv.exe" /par +
 * 9) Reboot again.
 * 10) Connect your dongle.
 * 11) The New Hardware Wizard will appear as soon as Windows detects the dongle. Follow it instructions, and, when this is done, the dongle drivers will be installed.

+ In the case of DV3, the path to the installer will be "C:\Program Files\DejaVu\Setupdrv.exe".

If Déjà Vu continues to run in demo mode, run ddlook.exe (located in your Déjà Vu folder) and send to support@atril.com what this program reports, including any extended error messages.

Status:

Cannot be solved directly by Atril Software. Atril Software will need to contact third party dongle driver.

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